Privacy Policy

Last Updated: 4 March 2026

At Twisty Kids, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.twistykids.com or make a purchase from us.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information about you in the following ways:

Information You Provide Directly

When you make a purchase, create an account, subscribe to our newsletter, or contact us, we may collect:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely through our payment providers)
• Order history and preferences

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information from:

• Payment processors (e.g., Shopify Payments, PayPal)
• Shipping providers
• Marketing and analytics platforms (e.g., Google Analytics, Meta Pixel)
• Social media platforms (if you interact with us on social media)

2. How We Use Your Information

We use your personal information to:

Provide Products and Services

• Process and fulfil your orders
• Manage your account
• Communicate about your orders (confirmations, shipping updates)
• Provide customer support

Marketing and Communication

• Send promotional emails and newsletters (with your consent)
• Personalise your shopping experience
• Inform you about new products, sales, and special offers
• Conduct surveys and gather feedback

Improve Our Business

• Analyse website usage and customer behaviour
• Improve our products, services, and website
• Detect and prevent fraud
• Comply with legal obligations

Security and Legal Compliance

• Protect against unauthorised access or misuse
• Enforce our terms and conditions
• Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• Shopify (our e-commerce platform)
• Payment processors (Shopify Payments, PayPal, etc.)
• Shipping and fulfilment partners (Australia Post, courier services)
• Email marketing platforms (Klaviyo, Shopify Email)
• Analytics providers (Google Analytics)

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

If Twisty Kids is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Personalise content and advertisements
• Improve website functionality

Types of Cookies We Use

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

5. User-Generated Content

If you submit reviews, comments, photos, or other content to our website or social media, you grant Twisty Kids the right to use, reproduce, and display that content for marketing and promotional purposes.

Please do not share sensitive personal information in public reviews or comments.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment processors, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Children's Privacy

Our products are designed for children, but our website is intended for use by adults. We do not knowingly collect personal information from children under 13 without parental consent.

If you believe we have inadvertently collected information from a child, please contact us at hello@twistykids.com so we can delete it.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymise it.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you.

Correction

Request that we correct inaccurate or incomplete information.

Deletion

Request that we delete your personal information (subject to legal obligations).

Portability

Request a copy of your data in a structured, machine-readable format.

Opt-Out

Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us.

Withdraw Consent

If we process your data based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@twistykids.com.

11. International Data Transfers

Twisty Kids is based in Australia. If you are located outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate.

By using our website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Twisty Kids
Email: hello@twistykids.com
Phone: +61 413 772 137
Website: www.twistykids.com

Thank you for trusting Twisty Kids with your personal information. We are committed to protecting your privacy and providing a safe, secure shopping experience.