At Twisty Kids, we aim to make your shopping experience smooth and stress-free. Here's everything you need to know about our shipping process:

Processing Time Orders are processed within 1-2 business days, Monday to Friday. Orders placed after midday Friday will be processed within 1-2 business days after the weekend.

Shipping Within Australia

• Standard Shipping: $10 (flat rate)
• Express Shipping: $15 (flat rate)
• FREE SHIPPING on orders over $79

All orders ship from Sydney, Australia.

International Shipping

New Zealand & Pacific Islands (Fiji, New Caledonia, Papua New Guinea, Samoa, Tonga, Vanuatu):

• Standard International: NZD $15
• Express International (3-6 business days): NZD $30

United States:

• Standard International: USD $25
• Express International (5-10 business days): USD $45

Rest of World (Canada, UK, Europe, Asia, and 150+ countries):

• Standard International: AUD $25
• Express International (5-10 business days): AUD $45

Tracking Information You'll receive tracking details via email once your order ships. Please allow 24-48 hours for tracking information to update.

International Duties & Taxes International customers are responsible for any customs duties, taxes, or import fees charged by your country. These fees are not included in our shipping costs and vary by destination.

Busy Seasons Please note there may be delays during peak periods like Christmas. We recommend ordering early to ensure delivery before the holidays.

Questions? Contact us at hello@twistykids.com for any shipping inquiries.